Streamline of OperationsRetail Showroom
Our mentoring and consultation vastly improved the work-flow process within the business, with job profile well defined. This reduced a tremendous burden on the promoter, who was basically running a one-man show in terms of responsibility and accountability.
pains
The business is run by a single owner-promoter. His knowledge, belongingness, dedication, and sincerity was driving the business. The promoter was almost functioning as the one-man army, with the sole responsibility and accountability on him. This controlling way of tackling business gave him the illusion of security but took a heavy toll on his health.
background
The business is one of the premier electronics showrooms in one of the Grade C cities in India (as per Govt. of India city categorization), with a population of 5,00,000. The showroom is a brand shop of one of the Japanese electronics MNC. The showroom ranked itself as in top 5 best performing outlet of the MNC in whole India, competing with large and highly populated Grade A cities of India.
challenges
- Single owner
- Legacy style business management
- Lack of automation
- Centralized control
solution
- Mind Power
- As the business is single owner driven, the strength of the owner determines the strength of the business.
- As the owner is dedicated and sincere towards his business, he understood the value of greater mental strength.
- Understanding his mental pattern made him more aware of the problems he is facing.
- He was then trained on the laws of nature.
- As the owner is also interested spirituality, he is now trained in the spiritual process, ‘Laws of Cosmic Science’.
- The combined effect of mental strength and spiritual process gave him a much-needed internal confidence and strength to under the origin of problems.
- The owner is able to de-centralize the power feeling secured. His sense of insecurity of life and business was much released off. He could give more pre-defined decision making powers to the employees. For example, the counter sales employees were given a range in the price-list within which they were given powers to negotiate.
- This helped the owner to stay relaxed and stable. It infused more stillness within the owner.
- Lean Management
- Principles of lean management were applied in the business.
- Communication protocol was established with the organization.
- Automation of accounts and other interaction processes were introduced.
- Cloud storage for access to data to legitimate people was configured for the organization.
- Definite cost centers were created.
- Cost center jurisdiction was taken away from the owner to the allocation based cost centers created, to be handled by the Chief Accountant.
- Legality & Corporate Law
- New auditors were appointed, who are more dedicated to client needs.
- Audit previously was done annually at end of fiscal year. It was changed to monthly audit.
- Anomalies relating the previous audits were rectified one by one. Thus, making the company legally bulletproof.
- This also helped the owner to be free from regular accounting, controls, and restrictions and paved the way for professional account maintenance system.
results
- With roles and responsibilities defined, and distribution of decision making, the operations became more streamline.
- Automation helped to keep checks and controls.
- Do and don’t got well defined for the owner and every employees.
- The in-house environment became overall compassionate, and conducive for growth.
- Almost auto-pilot mode of operations.
By the numbers, the effort:
- Reduced lead time by 43%
- Decreased variability by 50%
- Lowered the risk of back-order by 95%
- Increased stock for finished goods by 10%
- One
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chief mentor's note
Every operation can be streamlined how so ever difficult the process may be. The only hurdle normally I face in streamlining such operations, are ‘resistive to change’ orientation of most people. People want everything around them to change, everyone around them should change for betterment, but they unconsciously do not want to be part of change.
If you change, everything changes around you.
Sauquat Hussain
Roads without a direction will never let us reach our destination; with the exception of an aerial explorer. Whether it is the GPS system or the road-signs; all of which enables us to find our path forward.
Saugaato possesses those elements to provide a direction to the work-in-hand. A man with a rational mind and a rational balance. Always at ease and calm with any challenges hurled at him.
I must say, a lot to learn and a lot to gain from this amazing soul – Saugaato!
Dr. Dhiwaghar Ganapathi
Mr. Saugaato Ray and me having a very long relationship, started with a business venture.
He is really a talented and highly knowledgeable personality and a intellect.
I respect Ray always and inspired with his ideas in many times
Ray is a true mentor with divine touch and God’s gift to the world.
Girish Manwani
Mr. Saugaato Ray introduces spirituality in business which helped me to grow personally and professionally.
He is completely focused on you and your goals
He has incredible skill and great expertise in every field and has many ideas how to enrich people to live their best life! Under his guidance I learnt to listen to my inner voice and implement accordingly.
He is an expert coach who I would recommend to everyone who has desire to have easy, joy and glory in their life.
Sir has truly improved the quality of my life.
Ram Chakraborty
I know Saugaato for long time and can safely recommend him as a Spiritual Mentor and Wisdom Coach. He is well aware of Cosmic Science, Healing and Yogic Meditation. He and his team are ready to help who are willing to receive. I wish him and his mission grand success. Divine Blessings!